Refund policy

Return & Refund Policy

We stand behind every product we sell. If something arrives wrong, damaged, or missing — we sort it. No runaround.

1. Our Promise on Every Order

Every order from Bas Kaam Ka is backed by our 48-Hour Delivery Protection. If your order arrives damaged, defective, or with missing items, report it within 48 hours of delivery and we will make it right — with a replacement or full refund.

2. How to Report a Problem

Got an issue? Here's all you need to do:

  • Step 1: Record a clear unboxing video the moment you open your package
  • Step 2: WhatsApp or email us within 48 hours of delivery
  • Step 3: We review and respond within 24 hours — no back and forth

Your video should show:

  • The outer packaging as received
  • The product condition clearly
  • Any visible damage, defect, or missing item

That's it. We take it from there.

3. What We Do Next

Once we confirm the issue, we will either:

  • Replace it — we dispatch a replacement at no extra cost, or
  • Refund it — full or partial refund depending on the issue, credited within 7 working days

For missing items we cannot restock, a full refund is issued automatically.

4. Return Shipping (When Required)

If a physical return is needed for your case, we will confirm this during approval. Once confirmed:

  • We will guide you on how to return the item
  • Please use a trackable courier service
  • Return shipping cost details will be communicated at the time of approval

5. Non-Eligible Items

The following are not covered under this policy:

  • Items damaged by the customer after delivery
  • Products that have been used, washed, or altered
  • Consumable or personal care products once opened (for hygiene reasons)
  • Products marked as non-returnable in their product description
  • Claims made after the 48-hour reporting window

6. Refund Timeline

Step Timeframe
You report the issue Within 48 hrs of delivery
We review and respond Within 24 hrs of your report
Refund approved and processed Within 7 working days
Amount credited to your account Depends on your bank — typically 3-5 days after processing

You will receive updates at every stage via email or WhatsApp.

7. Contact Us

The fastest way to reach us:

📱 WhatsApp: 8320993563
📧 Email: hello.baskaamka@gmail.com
🕐 We respond within 24 hours, 7 days a week

We are a small team that genuinely cares. If something went wrong with your order, just reach out — we will sort it.