Your Questions, Answered
Category 1 — Ordering & Payment
Q: Do you offer Cash on Delivery?
A: Yes — Cash on Delivery is available across most of India. You pay only when your order arrives at your door. No advance payment required.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), UPI (GPay, PhonePe, Paytm), Credit/Debit cards, and Net Banking.
Q: Is it safe to pay online on your website?
A: Yes — all online payments are processed securely through Shopify Payments. We never store your card or UPI details on our servers.
Category 2 — Delivery
Q: How long does delivery take?
A: Orders are dispatched within 48 hours and delivered within 4–7 business days across India. You will receive a tracking number once your order is dispatched.
Q: Do you deliver to my area?
A: We deliver across most of India. Use the "Check Delivery" option on any product page to confirm availability at your pincode. If your area isn't serviceable, WhatsApp us at +91 83209 93563 and we'll try to help.
Q: Can I track my order?
A: Yes — once your order is dispatched you will receive tracking details via email or SMS. You can use the tracking number on the courier's website for real-time updates.
Q: What if I'm not home when delivery arrives?
A: The courier will attempt delivery up to 2–3 times. If all attempts fail, the package returns to us. Please ensure someone is available or provide delivery instructions in your order notes.
Category 3 — Returns & Refunds
Q: What if my product arrives damaged or defective?
A: Report it within 48 hours of delivery with a clear unboxing video and we will replace or refund it — no runaround. WhatsApp us at +91 83209 93563 or email hello.baskaamka@gmail.com.
Q: What if I receive the wrong product?
A: We're sorry — this shouldn't happen but if it does, contact us within 48 hours with a photo and we'll send the correct product immediately.
Q: Can I return a product if I change my mind?
A: We currently do not accept returns for change of mind. However if your product arrives damaged, defective, or incorrect — we make it right immediately. Please review your order carefully before placing it.
Q: How long does a refund take?
A: Once approved, refunds are processed within 7 working days and credited to your original payment method.
Category 4 — Product Quality
Q: Are your products genuine and good quality?
A: Every product on Bas Kaam Ka goes through our "Kaam Ka?" test before we list it — we only sell things we'd use in our own homes. Product descriptions include full specifications, materials, and care instructions so you know exactly what you're getting.
Q: Are your products BPA-free / food safe where applicable?
A: Yes — for all food-contact products (bottles, storage containers, kitchen tools) we explicitly state the material and safety certifications in the product description. Please check the specifications section on each product page.
Q: Why are your prices lower than other stores?
A: We source directly and keep our overheads low — no middleman markup. Lower price does not mean lower quality. Every product is tested before listing.
Category 5 — Account & Orders
Q: Do I need an account to order?
A: No — you can checkout as a guest without creating an account. Creating an account lets you track orders and reorder easily.
Q: Can I cancel or modify my order after placing it?
A: We process orders quickly — contact us within 2 hours of placing your order via WhatsApp at +91 83209 93563 and we will do our best to cancel or modify it before dispatch.
Q: Will I get an invoice with my order?
A: Yes — all orders include a tax invoice as required under Indian regulations.
Category 6 — About the Brand
Q: Who is Bas Kaam Ka?
A: We're a small team from Kolkata that curates genuinely useful home and daily essentials for Indian homes. Sirf kaam ki cheezein — only what's useful, nothing random. Read our full story on the About Us page.
Q: How do I contact you?
A: WhatsApp: +91 83209 93563 | Email: hello.baskaamka@gmail.com | We respond within 24 hours, 7 days a week.